Category: How to outsource

Key Metrics to Measure Call Center Productivity

A call center is a high paced environment that can get pretty hectic at times. Agents have to be able to deal with a constant influx of calls, impatient customers and follow the timeline. Working at such a place requires self-discipline and emotional…

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Q&A With a Client: HMD Clinical About Customer Support Service

Stuart Henderson is a Quality Manager of HMD Clinical. The company provides a technology outsourcing service designed to accommodate clinical trials with effective database and management solutions. The platform supports the storage of validated visit modules, web reports, randomization schemas, supply algorithms, administrative…

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How customer support outsourcing can improve your business

Customer support service is a key element in business success. Unfortunately, many companies struggle to properly respond to customer needs. Customer support outsourcing resolves that problem by providing superb 24/7 customer care. When choosing to outsource your customer service rather than maintain an…

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5 Most Costly Aspects of Building Customer Support

5 Points that Influence the Cost of Support Services: How to Go about It The 5 main points that cost most when building support services are payroll processes, onboarding, technology & office supplies, scalable solutions, and refresher training. Below, you will find a…

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SaaS Customer Retention in a Crisis Situation

SaaS Customer Retention Tips on Overcoming a Crisis Period The world is going through some uncertain and turbulent times. The latest events related to the COVID-19 pandemic have undermined the world economy, many businesses, and SaaS support products in particular. In this article, you…

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Outsource Customer Service to Keep Yourself on the Wave During the Crisis

Seasons or crisis periods can fluctuate your non-core business activities. Especially what concerns customer support General information about outsourcing How professional outsourcing customer service helps during hard times. Deligating of non-core activities can make your business more flexible and less sensitive to crisis…

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