Category: How to outsource

Is Outsourcing Good or Bad for Your Business?

Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit keep reading. We’ll tell you about both positive and negative sides of this tool and its influence on…

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The Importance of Call Center Outsourcing Services

Call center outsourcing offers a great set of benefits that positively impact business performance. Outsourcing customer support helps companies to save money and reserve it for business development. Companies that use call center outsourcing services get flexibility and scalability options for their customer…

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Call Center Outsourcing Market Is Growing Globally

Call center outsourcing is a popular resource among many businesses and according to multiple sources, the industry is steadily growing. A global call center outsourcing market 2020-2024 report projects that the market is poised to grow by $13.67 billion during the next couple…

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Ukraine’s Best Call Center: Wow24-7 Wins Clutch 2021 Leaders Awards

Located in the magnificent city of Kyiv, Ukraine, Wow24-7 is a top-notch global customer support outsourcing company that provides impeccable-quality customer services. Founded in 2016, our fast-growing company has worked with a ton of amazing enterprises and startups from all over the world….

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How to Measure Customer Satisfaction Effectively

Growing a successful venture obliges you to do a number of things to make it work. Among them are proper recording, adherence to the strategic plan, and client gratification. You can do everything possible, but without satisfying your clients, the venture can never…

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The importance of customer service in business

Understanding of the Importance of Customer Service Oftentimes, people will tell you only one benefit of customer service, which is to attract sales. But is that the only reason? Did you know that many businesses fail because of poor customer service? What are…

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Best ways to build a strong outbound calls strategy

Outbound calling needs an effective strategy in order to bring successful results Outlining specific goals for your outbound call campaign will guide agents in their work Make sure your agents receive proper training and acquired the necessary skills and knowledge  for making calls…

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BPO vs KPO: definition and key differences

BPO and KPO are two types of outsourcing that have different functions Business process outsourcing provides support in back-office and front-office operations The main advantages of outsourcing to BPO agencies are cost-efficiency, wide talent pool and productivity enhancement Knowledge process outsourcing provides information-related…

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How to get the maximum effect from your inbound call channel

Business success lies in customer satisfaction, which in its turn, depends on the quality of customer service. Understanding that concept, companies invest a significant amount of resources into maintaining their customer support system. One of the most efficient ways for customers to get…

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8 Steps to Personalize Your Customer Support

  Personalization is increasingly becoming one of the most important strategies in a contact/call center service. The main benefits of providing a personalized customer experience are leads generation, increased customer loyalty, higher conversion and retention rates. A part of the personalization strategy is…

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