Customer support service is a key element in business success. Unfortunately, many companies struggle to properly respond to customer needs. Customer support outsourcing resolves that problem by providing superb 24/7 customer care. When choosing to outsource your customer service rather than maintain an…
Customers expect businesses to respond in live chats, social media, and over the phone almost immediately and reply to emails within a few hours. To meet customer wants and needs, companies need to implement a process management strategy to ensure fast response rates…
Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit keep reading. We’ll tell you about both positive and negative sides of this tool and its influence on…
Customer support scalability is one of the main challenges faced by seasonal businesses each peak season. A low season can be used to plan activities for the upcoming high demand period and optimizing all the resources. The easiest way to manage customer support…
Customer support services can and should be optimized like any other business process. Businesses are often afraid of improving services that work just fine, but “just fine” is not enough when customer satisfaction is the core point. 5 main ways to optimize…
5 Points that Influence the Cost of Support Services: How to Go about It The 5 main points that cost most when building support services are payroll processes, onboarding, technology & office supplies, scalable solutions, and refresher training. Below, you will find a…
Customer service is an integral part of every business. Quality and professional assistance can contribute to the overall customer satisfaction, create a positive brand image, help retain customers, and attract a broad audience to a company. Customer service quality assurance is something that…
SaaS Customer Retention Tips on Overcoming a Crisis Period The world is going through some uncertain and turbulent times. The latest events related to the COVID-19 pandemic have undermined the world economy, many businesses, and SaaS products in particular. In this article, you…
Seasons or crisis periods can fluctuate your non-core business activities. Especially what concerns customer support General information about outsourcing How professional outsourcing customer service helps during hard times. Deligating of non-core activities can make your business more flexible and less sensitive to crisis…
In today’s market, where consumers have more choices than ever before, customer support has become the backbone of every modern business, more so those in eCommerce and SaaS. However, a company may not have the resources and willpower to deliver quality support to…