What software outsourced contact centers usually use
What is customer support software? Customer service support software is a group of tools that help gather, analyze and...
There’s always room for changes and custom approaches, but these are core steps we can make together to improve your communication with customers
What is customer support software? Customer service support software is a group of tools that help gather, analyze and...
Instead of spending time on needless responsibilities, company executives should be able to focus on more important tasks like...
How to find an ideal customer service agent? Staffing is a major problem. In most employees, this occurs because...
The timeless debates about in-house vs. outsourced customer service divide the business world. More and more companies hesitate whether...
Psychology is your sales tool. Know the psychology of customer service. What is the point? A person is a...
In the past, company owners thought customer support had to exist independently. Now, the paradigm is shifted. As a...
Clients appreciate proactive outreach when it prevents them from issues that require special attention. The client is a trusting...
Companies have several ways to set up proper communication with customers increasing overall brand credibility. However, dynamic conditions and...
“Do I need a call center or contact center to handle client interactions in the company?” This question is...