What software outsourced contact centers usually use
What is customer support software? Customer service support software is a group of tools that help gather, analyze and...
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There’s always room for changes and custom approaches, but these are core steps we can make together to improve your communication with customers
What is the Virtual Assistant?
Instead of spending time on needless responsibilities, company executives should be able to focus on more important tasks like...
How companies should select agents for customer support service
How to find an ideal customer service agent? Staffing is a major problem. In most employees, this occurs because...
The Competition Between In-House and Outsourced Customer Support: Which One Wins
The timeless debates about in-house vs. outsourced customer service divide the business world. More and more companies hesitate whether...
Getting into the customer’s head or the origins of customer psychology
Psychology is your sales tool. Know the psychology of customer service. What is the point? A person is a...
How to transform customer support service by retaining each customer
In the past, company owners thought customer support had to exist independently. Now, the paradigm is shifted. As a...
What a proactive outreach is and how it affects customer experience
Clients appreciate proactive outreach when it prevents them from issues that require special attention. The client is a trusting...
Customer support outsourcing is not risky: ruining the stereotypes
Companies have several ways to set up proper communication with customers increasing overall brand credibility. However, dynamic conditions and...
Call center vs. Contact Center: What’s the difference
“Do I need a call center or contact center to handle client interactions in the company?” This question is...