Category: How to outsource

How customer support outsourcing can improve your business

Customer support service is a key element in business success. Unfortunately, many companies struggle to properly respond to customer needs. Customer support outsourcing resolves that problem by providing superb 24/7 customer care. When choosing to outsource your customer service rather than maintain an…

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Is Outsourcing Good or Bad for Your Business?

Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit keep reading. We’ll tell you about both positive and negative sides of this tool and its influence on…

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5 Most Costly Aspects of Building Customer Support

5 Points that Influence the Cost of Support Services: How to Go about It The 5 main points that cost most when building support services are payroll processes, onboarding, technology & office supplies, scalable solutions, and refresher training. Below, you will find a…

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SaaS Customer Retention in a Crisis Situation

SaaS Customer Retention Tips on Overcoming a Crisis Period The world is going through some uncertain and turbulent times. The latest events related to the COVID-19 pandemic have undermined the world economy, many businesses, and SaaS products in particular. In this article, you…

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Outsource Customer Service to Keep Yourself on the Wave During the Crisis

Seasons or crisis periods can fluctuate your non-core business activities. Especially what concerns customer support General information about outsourcing How professional outsourcing customer service helps during hard times. Deligating of non-core activities can make your business more flexible and less sensitive to crisis…

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Customer Support Outsourcing Start Guide

In today’s market, where consumers have more choices than ever before, customer support has become the backbone of every modern business, more so those in eCommerce and SaaS. However, a company may not have the resources and willpower to deliver quality support to…

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