Category: How to outsource

How to get the maximum effect from your inbound call channel

Business success lies in customer satisfaction, which in its turn, depends on the quality of customer service. Understanding that concept, companies invest a significant amount of resources into maintaining their customer support system. One of the most efficient ways for customers to get…

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8 Steps to Personalize Your Customer Support

  Personalization is increasingly becoming one of the most important strategies in a contact/call center service. The main benefits of providing a personalized customer experience are leads generation, increased customer loyalty, higher conversion and retention rates. A part of the personalization strategy is…

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Key Metrics to Measure Call Center Productivity

A call center is a high paced environment that can get pretty hectic at times. Agents have to be able to deal with a constant influx of calls, impatient customers and follow the timeline. Working at such a place requires self-discipline and emotional…

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Q&A With a Client: HMD Clinical About Customer Support Service

Stuart Henderson is a Quality Manager of HMD Clinical. The company provides a technology outsourcing service designed to accommodate clinical trials with effective database and management solutions. The platform supports the storage of validated visit modules, web reports, randomization schemas, supply algorithms, administrative…

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How customer support outsourcing can improve your business

Customer support service is a key element in business success. Unfortunately, many companies struggle to properly respond to customer needs. Customer support outsourcing resolves that problem by providing superb 24/7 customer care. When choosing to outsource your customer service rather than maintain an…

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Is Outsourcing Good or Bad for Your Business?

Outsourcing is a great tool that can be used to improve business workflow. If you want to discover how to use it for your benefit keep reading. We’ll tell you about both positive and negative sides of this tool and its influence on…

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5 Most Costly Aspects of Building Customer Support

5 Points that Influence the Cost of Support Services: How to Go about It The 5 main points that cost most when building support services are payroll processes, onboarding, technology & office supplies, scalable solutions, and refresher training. Below, you will find a…

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