Category: Best Practices

Wow24-7 Receives New 5-Star Review on Clutch

In 2020, Ukraine had the highest number of BPO professionals in the IT Services sector with a workforce of over 200,000 people by the end of that year. This year, the BPO sector is expecting more growth relative to the increasing demand for…

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Guide to Customer Support Training

The quality of the customer support system depends on the people it’s run by. Choosing the right people for your customer service is a fundamental step to strengthening your support team. While new hires can be taught how to become great customer representatives…

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WOW24-7 ranks among top call centers on Clutch

WOW24-7 is featured on the list of the top call centers on Clutch. According to the leading review platform, WOW24-7 is one of the best contact center agencies in the world. The support outsourcing company has made it to the top list due…

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Q&A With a Client: HMD Clinical About Customer Support Service

Stuart Henderson is a Quality Manager of HMD Clinical. The company provides a technology outsourcing service designed to accommodate clinical trials with effective database and management solutions. The platform supports the storage of validated visit modules, web reports, randomization schemas, supply algorithms, administrative…

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5 Most Costly Aspects of Building Customer Support

5 Points that Influence the Cost of Support Services: How to Go about It The 5 main points that cost most when building support services are payroll processes, onboarding, technology & office supplies, scalable solutions, and refresher training. Below, you will find a…

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Outsource Customer Service to Keep Yourself on the Wave During the Crisis

Seasons or crisis periods can fluctuate your non-core business activities. Especially what concerns customer support General information about outsourcing How professional outsourcing customer service helps during hard times. Deligating of non-core activities can make your business more flexible and less sensitive to crisis…

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Customer Support Outsourcing Start Guide

In today’s market, where consumers have more choices than ever before, customer support has become the backbone of every modern business, more so those in eCommerce and SaaS. However, a company may not have the resources and willpower to deliver quality support to…

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Ecommerce Customer Service Outsourcing: Is It Effective or Not?

Outsourcing is the process through which an organization recruits another organization or team of people to fulfill some tasks (usually, secondary business activities) and increase staff. Nowadays, outsourcing eCommerce is a common practice in the business world. Most companies that use such services…

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