Category: Best Practices

The Importance of Call Center Outsourcing Services

Call center outsourcing offers a great set of benefits that positively impact business performance. Outsourcing customer support helps companies to save money and reserve it for business development. Companies that use call center outsourcing services get flexibility and scalability options for their customer…

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Q&A With a Client: Under Lucky Stars About WOW24-7 Services

Under Lucky Stars is a retail company that creates unique star maps showcasing constellations that are of specific dates and places. WOW24-7 helps the company to handle its customer support and cover inquiries across multiple channels. In this interview, the head of the…

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Ukraine’s Best Call Center: Wow24-7 Wins Clutch 2021 Leaders Awards

Located in the magnificent city of Kyiv, Ukraine, Wow24-7 is a top-notch global customer support outsourcing company that provides impeccable-quality customer services. Founded in 2016, our fast-growing company has worked with a ton of amazing enterprises and startups from all over the world….

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How to Measure Customer Satisfaction Effectively

Growing a successful venture obliges you to do a number of things to make it work. Among them are proper recording, adherence to the strategic plan, and client gratification. You can do everything possible, but without satisfying your clients, the venture can never…

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Best ways to build a strong outbound calls strategy

Outbound calling needs an effective strategy in order to bring successful results Outlining specific goals for your outbound call campaign will guide agents in their work Make sure your agents receive proper training and acquired the necessary skills and knowledge  for making calls…

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The Ultimate Guide to Hiring Virtual Assistant

In this guide, we will cover: What virtual assistants do Benefits of hiring a virtual assistant How to find a virtual assistant How much is a virtual assistant  Choosing the right visual assistant Any business has multiple mundane activities that take a lot…

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How to get the maximum effect from your inbound call channel

Business success lies in customer satisfaction, which in its turn, depends on the quality of customer service. Understanding that concept, companies invest a significant amount of resources into maintaining their customer support system. One of the most efficient ways for customers to get…

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8 Steps to Personalize Your Customer Support

  Personalization is increasingly becoming one of the most important strategies in a contact/call center service. The main benefits of providing a personalized customer experience are leads generation, increased customer loyalty, higher conversion and retention rates. A part of the personalization strategy is…

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Call Center as Public Relations Tool

Customer service has become a powerful tool for public relations outreach. Today, a call center serves as a channel for brand strategies to improve their reputation. As companies strive to earn their customers’ trust and favorable feedback, it’s important to understand that those…

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